Sign the petition and let the banks know their practices are corrupt.http://www.ripoffreport.com/Finance/Banks/Search.aspx
We are requesting help from both inside and outside Citibank from the
CEO of the company to the Citibank ethics department, our state and
federal congressmen and senators, state and federal consumer protection
bureau, the better business bureau, Citibank shareholders, the Harvard
Business Association, the mayor of Cambridge and the Cambridge City
Council and both local and national news outlets to help bring attention
to this issue.
Earlier this year, I was paying a visit to my local Citibank branch in
Harvard square. In a conversation with the branch manager, we were
discussing bank fees and he happened to point out to me that I was
paying an extra 20.00 per month fee on my personal account. He informed
me that since I also carried a business account at Citibank, I was
eligible for free personal checking from when I established this account
back in June of 2010 and would not be liable for this charge as long as
I maintained a business account. To this point, the manager offered to
reimburse me a 3 month refund of this 20.00 fee. I asked him if I was
eligible for the entire 30 months of this 20.00 fee to be reimbursed and
he said he did not have the authority to go back that far, but I could
call the number on the card to discuss this.
A few months later, while reviewing my bank statements for the year
while preparing my taxes, I noticed numerous fraudulent charges on my
account. While my husband and I had thought his wallet was misplaced
somewhere in the house, we discovered in fact that someone else had it
and was changing to it fraudulently. When I called the number on the
back of my card to bring this to their attention they were cooperative
and helpful in giving me a provisional credit for these changes.
Additionally, they (without my asking) offered to also credit back all
overdraft charges between the period of September 16th and December
In addition to these charges, I had also noticed earlier in the
month charges on my account that had been made over the internet from
vendors I had previously done business with but were no longer using and
they in turn were changing me for services that were not given or
authorized. Again, the service professionals from the card phone number
were expedient and helpful in resolving these issues.
Based on all of these problems, my husband and I took it upon
ourselves to very diligently go over all of our statements for the last
two years to make sure that additional activity was not missed as it
seemed much unknown or unrecognized fraud was being done on our account.
So far, all fraudulent activity has been addressed by Citibank except
for a charge from ancestry.com on 11/23/11 which they are claiming is
too old to rectify.
Lastly, based on my conversation with the bank manger mentioned at the
beginning of this email, I was told by the customer service
representative via phone that I was in fact entitled to a refund for
each of the 20.00 charges incurred on my personal account over the 30
months since my personal account was established along with my business
account. Due to the fact that we were unable to make phone contact with
the local bank manager after several attempts over a week and a half, my
husband was finally able to make contact with him.
During my call earlier in the evening with the office of the CEO
customer relations, I was told that there was now resolution to my
complaint and that there was 'good new and bad news.'
He told me the good news was that they would be able to refund us the
+/- the 600.00 owed for the error in charges to our personal account but
the bad news was that we were no longer welcome as Citibank customers.
When I pressed him for a specific reason, he just said that the
relationship was no longer amicable.
Later, Rich spoke with the local bank manager at Harvard Square in
Cambridge MA (where we had originally set up our account) and the bank
manager had a different story. He stated that they had no intention of
refunding us the 600.00 and that he also mentioned that the office of
the CEO was involved in the decision to no longer keep us as a customer,
contrary to we had been told in our prior conversation with them. When I
pressed them about who actually made the decision, their response was
We would like to resolve this matter and as promised have the personal
fees credited back to our account along with the fraudulent charge from
ancestry.com on 11/23/11.
It is obvious that the institution of Citibank is penalizing us by
withholding money owed to us due to their own errors and covering this
up by blaming us and accusing us of conducting a non-amicable
relationship with the bank when in fact, we have politely and
respectfully sought only to resolve this matter with anyone who would
listen and hear our issues on the phone.
Therefore, we are using this opportunity to share our story and reach
out to others who are interested in hearing it and who had similar
experiences to prevent this from happening to others in the future.
Although I cannot state this with certainty, but my opinion is that as
our bank account balance has lessened over the last three years due to
financial hardship, the bank is no longer interested in keeping us as a
customer as we have less funds for them to float and make invest outside
Please email at firstname.lastname@example.org to share your experience with Citibank or other banks.